30 Day Satisfaction Guarantee Policy
We are committed to offering our Customers the finest cosmetic products available. Our satisfaction guarantee covers any reaction to any product of the Glam Affair range. The following product conditions must be met to be accepted under the Guarantee.
Mineral Powders (includes Foundations/eyeshadows/Blushes) will only form a part of the guarantee if you have previously purchased from the range (that specific product) or have purchased samples to colour match against the range. If the quality of the product does not meet your standards or the product has caused a reaction.
Samples of any Mineral products do not qualify for the Guarantee.
All other products are accepted under the guarantee. Please email email@example.com to send information about the issue and any photographs. A return number will be provided. Return item/items must be sent (and tracking number provided) within the 30 day period. We understand it may arrive back to us after the period has ended. The customer is responsible for the return postage costs.
A refund will be issued via your original payment method after the package has been accepted by our head Office. Policy only applies to order from the 1st Jan 2018.
All orders are posted using Couriers please unless otherwise indicated. If you are not available at the time of delivery a card will be left at the premises for redelivery instructions. Please note that after 3 days couriers please will return the items to our warehouse. Once received by Glam Affair a redelivery fee of $7 will apply. If you choose to have the items restocked Glam Affair will charge the restocking fee of $10. By accepting the terms and conditions you are aware of these charges.
All gift vouchers have a 6 month expiry date in which they are to used or the amount is forfitted. Vouchers can not be used for any other intended purpose and hold no cash value. No refund or exchanges on the value of the vouchers
Vouchers for our workshop can be given as gifts or used for the purchaser. The vouchers are valid for a 6 month period from date of purchase. Should you wish to book a specific date please ensure your request is on the purchase. As dates book out fast we are unable to guarantee dates to you and you must be flexible. No returns are given for the purchase of these vouchers. Please choose carefully as vouchers are not refunded unless the class has been cancelled.
The Art of Makeup Classes
These classes are scheduled for set dates only and your purchase will not be refunded unless Glam Affair have to reschedule the sessions. Any no shows will void the voucher and no refund apply. We ask you to consider your purchase and choose your date that you can attend.
Workshop Standard policy
All participants under the age of 16 are to be accompanied by an adult to the session. The adult does not need to participate but must be present for insurance purposes. Glam Affair reserve the right to ask for identification or refuse entry to those under the age of 16 if no adult is present.